GENERAL CONDITIONS OF PURCHASE

Subject

Supplier Information

• Name: "Jiznen" EOOD
• Registered Office and Address: 151 Hristo Botev Blvd., Stara Zagora, Bulgaria
• E-mail: office@jiznen.com
• UIC: 205771660
• Website: www.jiznen.com

Supervisory Authorities

• Commission for Personal Data Protection (CPDP):
  Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
  Phone: +359 2 915 3 518
  Website: www.cpdp.bg

• Commission for Consumer Protection (CCP):
  Address: 4A Slaveykov Sq., Sofia 1000, Bulgaria
  Phone: 0700 111 22
  Website: www.kzp.bg

Description of the Online Store

• View products, descriptions, prices, and delivery terms;
• Enter into purchase and delivery contracts;
• Receive information about new products and legal rights;
• Subscribe to a newsletter.

Conclusion of Contract

1. The User concludes a contract with the Supplier via the interface of www.jiznen.com by completing an order form and accepting these terms.
2. The contract is in Bulgarian and stored in the Supplier’s database.
3. The User may correct data before submitting the order.
4. The Supplier delivers the goods within the agreed timeframe, and the User pays the price listed on the website.

Order Procedure

1. The User selects a product, enters their name, e-mail, phone, and delivery address in the order form.
2. Accepts the General Terms by checking the "I Accept" box.
3. The Supplier confirms the order via e-mail.
4. The User provides accurate and current data.

Rights and Obligations of Consumers (under CPA)

1. Key product characteristics and prices (including taxes) are listed on the website.
2. Delivery costs, if not included in the price, are specified during the order process.
3. Payment and delivery methods are outlined in these terms.

1. The Consumer may withdraw from the contract without reason within 14 days of receiving the goods, except for:
   • Custom-made goods;
   • Perishable goods;
   • Unsealed dietary supplements.
2. Upon withdrawal, the Supplier refunds the paid amount within 14 days, deducting return costs unless covered by the Consumer.
3. If the Supplier fails to provide mandatory CPA information, the withdrawal period extends to 12 months.

1. Delivery terms are specified per order. If not agreed, delivery occurs within 30 days of the order.
2. If a product is unavailable, the Supplier notifies the Consumer and refunds payments within 30 days or offers an alternative.

Contract Execution

1. The Supplier delivers goods within the agreed timeframe or within 30 days if unspecified.
2. The User inspects the goods upon delivery and reports issues immediately.
3. Complaints about taste, color, or sufficient shelf life are not accepted.

Personal Data Protection

1. The Supplier processes personal data per the Personal Data Protection Act and GDPR (see Privacy Policy).
2. The User may receive newsletters unless they opt out.

Amendments to the General Terms

1. The Supplier may amend these terms, notifying Users via the website or e-mail.
2. Amendments take effect after 14 days unless rejected in writing by the User.

Termination

• Cessation of the Supplier’s operations;
• Mutual written agreement;
• Impossibility of performance;
• User violation of these terms.

Liability

1. The User indemnifies the Supplier for damages arising from contract or legal violations.
2. The Supplier is not liable for force majeure or technical issues beyond its control.

Other Conditions

1. Both parties protect trade secrets.
2. Invalidity of a clause does not void the entire contract.
3. Bulgarian law applies (CPA, Commercial Act).
4. These terms are effective for all Users from August 1, 2019, and are available at www.jiznen.com.